Global Services: 39% Transaction Growth Q3-Q4 2014

According to Everest Group research the global services industry continued to mature in 2013, leading speculators to believe the past tumultuous year is now behind us. For now, the market remains poised for growth given demand from key industry verticals, adoption of SMAC and other emerging technologies, as well as increasing traction in Continental Europe. Everest Group, in a recent Market Vista report on Global Services Development reviewed the market for 2013, and focused on developments for 2014. The main findings are: growth in second half of 2013 led by traditional demand geographies and verticals leading providers continue to be challenged breaking into SME markets (only controlling a quarter of the market in the $1.5-5bn range) Latin American seeing growth in captives as well as service providers (LatAm sees 36% of global new delivery centers in H2'13) global services growth driven by "new, higher value work types" total number of 2013 outsourcing deals announced dropped from 2011 levels but stable compared to 2012 increases across BFSI and MDR industries for most geographies, though North America saw a decline in Public Sector activity total number of new offshore/nearshore center set-ups nearly doubled H1'13 to H2 '13 (from 38 to 64) companies continue to explore "newer" frontiers 38% say new technologies likely to disrupt global services strategy in short term 2014 trends and predictions: analytics services predicted to drive market (20-25% market growth predicted 2014-16) increasing adoption of disruptive technology: percentage of IT outsourcing deals with cloud in scope doubled to 10% from 2011-2013 "India for India" services delivery increased in percentage (ie supply locations evolving as source markets) Finance service majors will increase leverage of captives compared to service providers continued focus on global talent management (32% say "unsustainable talent pools in offshore locations" will disrupt service delivery in short term, See the full presentation deck for more data from the research. In addition, if you'd like more information: Listen to to the webinar or download the full report. [eventpdf]

Global Services: 39% Transaction Growth Q3-Q4 2014

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